Passengers
Compensation ruling on lost or damaged luggage
A colleague in this "business" has won a victory against United's partner, Air Canada regarding their policies on delayed or damaged baggage. This ruling could well have important implications for the US airlines as well.
UAL encouraging sick passengers to fly
Have the flu and want to avoid spreading it? Be prepared for UAL to penalize you! Despite widespread calls for those who are sick with the flu not to fly, it took media exposure to get UAL not to penalize James Daniel for trying to do the right thing.
How to get the satisfaction of a response from UAL
One former passenger offers this sage advice: if you purchased your ticket with plastic and feel that United didn't deliver the contractually agreed upon service, dispute the charge with your credit card company. You should be aware of the time limitations and other restrictions, but credit card companies like to keep their cardholders, so they may be flexible. Although the airline may prevail in the end, they will be forced to send a formal reply to your charge dispute, and you can usually counter this with further documentation if you disagree. The other option this site has been suggesting for many years is small claims action, which has been successful for many former passengers, such as
this one.
The worst airline -- ever
Don't take our word for it... read this
harrowing story and see what the folks at
NBC are saying:
United is "the worst of the worst". Not only is the the airline
cutting both
its number of employees and planes in operation, ostensibly to
cope with rising fuel prices, but their share prices are down to an
all-time low of $6.30. Any chance they'd have better odds of
making it if they actually treated their customers as human beings?
Instead, UAL requires passengers to
waste hours of telephone time and
contact their Senator to obtain a $23 refund and apparently, will
go so far as to destroy records of its
Premier Executive passengers. Another customer leaving the
airline offers some useful
tips for customers trying to contact a UAL human in their own
country.
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Employees
How not to communicate with your employees:
The UAL VP
for Worldwide Contact Centers strikes a raw nerve among her employees.
In a stellar example of mismanagement, she apparently sent out an
insulting missive, introduced by a
"what I did on my summer vacation" travelogue, that not only
denigrates her US-based employees, but attempts to justify why their
jobs are being outsourced.
A harrowing story of UAL mistreatment:
A current employee describes a story we've
heard many times before in similar versions, involving an on-the-job
injury, harrassment from UAL medical, attempts to get rid of the employee,
and numerous efforts by UAL management to evade the law. This time,
at least, the union did its job.
Legal advice and employee information requested:
More
terminated employees are soliciting legal advice or information
from other fellow employees regarding their respective plights.
Some correspondence relates to employees terminated under suspicious
"medical-related" reasons, with
one former UAL medical doctor stepping
forward to respond to questions. In similar incidents, one employee
was terminated while under medical
care, another was terminated after the airline fabricated the
claim that he resigned, and a potential whistleblower
was terminated and refused his retirement pay. If anyone has
advice or can offer legal representation for these employees, please contact our site.
How UAL treats its own:
UAL is not known for rewarding
its best, but rather, for punishing them, in particular, anyone who
dares speak out, especially
whistleblowers. Some of
the many examples contained in our employee
feedback section include the letter we recently received from the
wife of a former UAL pilot
instructor, who describes how the airline -- from union and
employee representatives, medical advisors, and fleet captain --
ignored the trainer's health condition, fought against his Workman's
Compenstation filing, and ultimately, contributed to his early death.
Another former employee describes her
struggle to get back on her feet. The advice of former employees is
useful reading: UAL does not care
about you!
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