Untied.com has been a thorn in the side of United Airlines since 1997, exposing United's mistreatment of its passengers and employees alike. As a result, United is trying to shut down this website through legal action. If you support freedom of speech and the right to criticize a multi-billion dollar corporation, please help keep it alive by donating to my legal defense fund.Note: PayPal requires that the donation amount is entered first, before country is selected; otherwise, it assumes you're in Canada.
As readers familiar with this website are well aware, United Airlines and its senior lawyers brought two parallel proceedings against me on November 19, 2012, in their effort to shut down this website. I'm waiting for the judgment from the trial before the Quebec Superior Court, which was held April 15-20, 2016, and there's a good possibility that this will go to appeal. The trial in Federal Court is scheduled for December 5-8, 2016.
At the last minute before trial in Quebec Superior Court, United offered to drop its SLAPP suit if I'd agree to remove the work contact information for some of its senior employees and henceforth, only provide passengers with a legal contact of United's own choosing. I refused, for reasons explained to the court in detail.
United maintained that:
- Scott O'Leary has nothing to do with customers, even though on his own LinkedIn profile O'Leary continues to describe himself as Managing Director, Customer Solutions at United Airlines, well over a month since the trial ended,
- United's senior legal counsel have nothing to do with passengers' legal claims, despite the evidence to the contrary, including this email and the ironic example of Brett Hart, United's General Counsel, responsible for Customer Care, and
- the mere fact that these lawyers receive, on average, one email per day and one voice mail per week from passengers or attorneys, constitutes "a flood of harassment" that necessitated United's lawsuit against Cooperstock
As remedy, United was seeking an injunction that would order me "to refrain from ever posting the names and contact information of any of Airline Plaintiffs' employees on any website". On the last day of trial, United substantially altered the terms of its requested injunction. This seemed to me as highly questionable, since my limited understanding of legal procedure was that a party's pleadings serve as the roadmap they intend to follow at trial.
Regardless, I intend to keep Untied.com as a voice of criticism against United, documenting the airline's abuse of its passengers and employees, and provide you with a resource for fighting for your rights.
Many thanks for your support.
- Jul. 16, 2012: United expresses "concerns" regarding Untied.com.
- Jul. 16, 2012: United requests removal of work contact information for senior employees and change of site logo.
- Aug.-Oct., 2012: Cooperstock adds prominent disclaimers and a pop-up dialog to the site, making clear that his site is not affiliated with the airline, and discouraging readers from misuse of the work contact information for senior airline employees.
- Nov. 19, 2012: United and Continental sue Cooperstock in the Federal Court of Canada and the Superior Court of Quebec.
- Feb. 15, 2013: Quebec Superior Court rules on Cooperstock's motion to dismiss.
- Sep. 27, 2013: Quebec Court of Appeal returns file to Superior Court for a new hearing on motion to dismiss.
- Jun. 3, 2014: Quebec Superior Court rules on Cooperstock's motion to dismiss.
- April 20, 2016, Aero News Network
- April 19, 2016, Elliott.org
- April 18, 2016, CJAD radio
- April 16, 2016, Loyalty Lobby
- April 15, 2016, CBC News
- April 15, 2016, TVA Nouvelles (in French)
- April 15, 2016, 680 News
- April 15, 2016, Yahoo Dailybrew
- April 15, 2016, Toronto Star
- April 15, 2016, La Presse (in French)
- April 15, 2016, Financial Post
- Nov. 14, 2014, New Yorker
- Aug. 27, 2014, International Law Office
- June 7, 2014, Argent (TVA - French)
- Apr. 14, 2014, Rudy Maxa's World
- Dec. 11, 2013, International Law Office
- Oct. 5, 2013, Rudy Maxa's World
- Oct. 3, 2013, Ontario Civil Liberties Association
- May 2013, Lex Canada: Transportation Notes
- Feb. 28, 2013, Arizona Republic
- Jan. 28, 2013, New York Times
- Jan. 26, 2013, Rudy Maxa's World
- Dec. 24, 2012, SBWire
- Dec. 10, 2012, AirSafe News
- Dec. 6, 2012, The Domains
- Dec. 5, 2012, Domain Name Strategy
- Dec. 1, 2012, Rudy Maxa's World
- Nov. 30, 2012, Toronto Star
- Nov. 30, 2012, Business Insurance
- Nov. 30, 2012, John Oakley - AM 640
- Nov. 30, 2012, Triple Pundit
- Nov. 30, 2012, Iksoperta Desk
- Nov. 30, 2012, Heise (in German)
- Nov. 29, 2012, CBC As It Happens
- Nov. 29, 2012, Huffington Post Canada
- Nov. 29, 2012, Frequent Flier
- Nov. 29, 2012, Kasnter Kim LLP Blog
- Nov. 29, 2012, Knockoff Economy
- Nov. 29, 2012, ABA Journal
- Nov. 29, 2012, Chicago Tribune
- Nov. 29, 2012, Boarding Area
- Nov. 28, 2012, Chicago Tribune
- Nov. 28, 2012, The Consumerist
- Nov. 28, 2012, UPI
- Nov. 28, 2012, Boarding Area