United Airlines attacks Untied.com
Site maintainer, facing two separate SLAPP-suits, seeking donations
Latest news: United proves Cooperstock's point twice: first by disclosing an email that confirms, prior to bringing suit, that they were "working on shutting down" Untied.com (something the airline has vigorously denied in response to Cooperstock's motion to have United's suit thrown out as a SLAPP) and most recently, by appointing United's general counsel to be responsible for customer service. United alleges in one of its two lawsuits against Cooperstock that its senior lawyers have "nothing to do with customer service". Oh really?

Untied.com has been providing a valuable resource to the traveling public for 17 years, chronicling the abuse of passengers and employees by United Airlines, an airline with the dubious distinction of most complaints per number of passengers flown.

In our world, no good deed goes unpunished. On November 19, 2012, United Airlines its partner, Continental Airlines, filed two meritless SLAPP-suits against the maintainer of Untied.com, Jeremy Cooperstock.

Since then, Cooperstock has invested thousands of hours of his time, and dipped into his pockets, to resist these abusive attempts to dictate what can be published on his website, making clear to United that he will not be intimidated. The legal paperwork alone gives some indication of the scope of effort that this has involved so far. Thanks to reader contributions received to date, the financial impact of these lawsuits on Cooperstock has been limited, but it is growing.

Please help Untied.com maintain the strongest possible defense, by donating to our legal defense fund.

With your help, we shall spare no time, effort, and expense to fight for the rights of passengers, employees, and the freedom of speech, in the court of law and in the court of public opinion. We shall not be deterred by the airlines' battery of lawyers, and are determined to take this as far as necessary.

Untied.com shall remain a voice of criticism against United, document abuse of passengers and employees, and provide them with a resource for fighting for their rights.

Many thanks for your support.

Jeremy Cooperstock,
Maintainer, Untied.com

Questions and Answers
Why are the airlines' cases meritless?
What is a SLAPP suit?
Why is this a SLAPP suit?
Why does Cooperstock not comply with the airlines' demands?
Are United's employees upset with Cooperstock?
What does Untied.com do with the complaints received?
What impact has Untied.com had?
Did Cooperstock offer to work for United Airlines as a paid consultant?
Does the confusion of Untied.com with United's own web site hurt their business?
What should United do differently to become the best airline possible?
  • Jul. 16, 2012: United expresses "concerns" regarding Untied.com.
  • Jul. 16, 2012: United requests removal of work contact information for senior employees and change of site logo.
  • Jul. 17, 2012: Cooperstock offers United help to improve relationship with customers and employees.
  • Sep. 10, 2012: United reiterates earlier request and quotes from a voice message from an individual.
  • Sep. 25, 2012: Cooperstock explains that Untied.com facilitates communication between passengers and United.
  • Oct. 2, 2012: United claims that its Manager of Customer Relations has no connection to issues discussed on Untied.com.
  • Oct. 12, 2012: Cooperstock provides example of passengers having trouble reaching United.
  • Nov. 19, 2012: United and Continental sue Cooperstock in the Federal Court of Canada and the Superior Court of Quebec.
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