Airlines sue passenger rights advocate over website

Montreal--November 28, 2012--United and Continental Airlines launch lawsuits against Canadian maintainer of passenger rights advocacy website for allegedly violating their copyright, trademarks, and privacy of their senior employees. has been exposing abuse of passengers and employees by United Airlines since 1997, making it one of the first consumer advocacy websites on the Internet. The site has collected more than 25,000 passenger complaints against United, along with hundreds of postings from mistreated employees. was founded by Canadian consumer advocate Jeremy Cooperstock, after United Airlines ignored his complaints related to travel with them. Through the site, Cooperstock advises readers on safeguarding their rights, through legal action if necessary.

After 15 years of maintaining and being a thorn in the side of the airline, Cooperstock was served with a pile of court papers last week: United and Continental Airlines are suing him both in the Federal Court of Canada and in the Superior Court of Quebec.

Cooperstock denies the airlines' allegations and says that the effectiveness of his site is the real reason for the lawsuits: "They are trying to shut down my site instead of dealing with their problems. If they had put as much effort into improving their service as into these SLAPP-suits, there'd be no reason for the website."

Cooperstock is raising funds through the site to fund his defense. He says he is ready to fight as far as necessary to stand up for consumer rights and protect freedom of speech.

Further details are available from

Jeremy Cooperstock
Tel: 514-398-5992

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  • Jul. 16, 2012: United expresses "concerns" regarding
  • Jul. 16, 2012: United requests removal of work contact information for senior employees and change of site logo.
  • Jul. 17, 2012: Cooperstock offers United help to improve relationship with customers and employees.
  • Sep. 10, 2012: United reiterates earlier request and quotes from a voice message from an individual.
  • Sep. 25, 2012: Cooperstock explains that facilitates communication between passengers and United.
  • Oct. 2, 2012: United claims that its Manager of Customer Relations has no connection to issues discussed on
  • Oct. 12, 2012: Cooperstock provides example of passengers having trouble reaching United.
  • Nov. 19, 2012: United and Continental sue Cooperstock in the Federal Court of Canada and the Superior Court of Quebec.
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