Date: Oct 10, 2004 Comments:
From: cynthia isleib, brandon
Complaint categories: employee incompetence, misinformation; Other: no response to my letter of 4/15/04
Resolution attempted by: complained by letter
Outcome: NOTHING, NOT ANY SORT OF RESPONSE AT ALL TO MY LETTER, THENCE I AM TRYING ANOTER APPROACH THE MODERN DAY COMPUTER!
Legal/threats: nothing yet
Can be resolved by: personal letter reply, travel vouchers, other
my flight was canceled, i was not contacted @ my hotel. Therefore, myself & my 75 yr. old mother, Marilyn Hall check when to airport only to find our flight was canceled. we were told to take what belonging we want out of luggage, then check bags in. We were give food vouchers & told they were for hotel & airport. hotel did not honor them. airport food courts were close upon re-arrive to airport. hotel van took 1 1/2 hours to show up. hotel took over 1 hour to check us in. due to various problems we had to switch rooms 2 times. & then finally ask management to STOP the compressor/pressure washing outside our window. we just get settled in. we told to pack up airplane is ready early , go to airport. food courts not open. at this point we have not eaten. we did leave early only the arrive in usa @ 1 a.m. to sit/stand in lines in another airport for for 7 1/2 more hours when i could have been sleeping in a nice hotel. i did inquire to united staff, about a hotel in washington D.C. i was told i would have to provide my own transportation, when I said O.K., then I was informed your normal hotels would not accept people because united was in bankruptcy. we both we in transit for about 24 hours to to united ill & unconceivably deplorable planning.