Date: Sep 17, 2007 Comments:
UAL Replied
We are very satisfied with the results. Getting there was a hassle.
Persistance paid off. Perhaps if more people would be willing to go
through what we did, United and other airlines would see the fallacy
of having personnel in India doing their reservations.
Thanks to your website we were made whole.
From: Portland, Oregon 97219-2055
Complaint categories: refund problem
Resolution attempted by: complained by telephone, complained by letter
Contacted: Damon, on or about Mar 15, 2007
Legal/threats: nothing yet
Can be resolved by: refund
Conf KHNJ7I, two persons, DEN-MSY Mar 29, 2007,
return Apr 2. On Feb 22, agent at 800-UNITED-l
assured me tickets were refundable if cancelled
"no later than 24 hours before the flight."
I bought two tickets on that condition. I
cancelled Mar l4, and learned then that the
first agent gave me false information. I am
not accusing her of intentionally misleading me;
I believe she simply made a mistake in citing
fare rules. (She should have said "...no later
than 24 hours after making reservations.")
I wrote to Refund Dept. July 20 requesting
a refund. I have not received an answer.
Date: Jan 24, 2008
Replied to by: refund, other
Refund amount: $729.60
$76.81 expenses in collecting refund
Reply received from: other: attorney in legal department
Passenger satisfied? yes
UAL's reply [may be unofficial] follows:
Most of the negotiations was done by telephone. We filed in small
claims court to recover the total amount. We received a check for the
actual money laid out to recover expenses. We received a credit to
our credit card.