Date: Aug 30, 2010 Comments:
From: Betty Wilson, Hot Springs
Complaint categories: baggage; Other: Lost baggage was vandalized
Resolution attempted by: spoke to employee at airport/flight, Untied.com
Outcome: I just returned and have just started my complaint process.
Can be resolved by: personal letter reply, other
Our destination: LIT to SEA for a cruise. This was my third flight on United and the THIRD time they lost my luggage. This time I was with a party of SIX. Four of the party did not receive their luggage. With no dress shop on the Norwegian, we had to wear the same clothes until our luggage reached the ship in Ketchikan, days later. When I received my luggage, it had been opened and vandalized. NOT BY TSA, as they leave a message inside the bag. I had an itemized list, which I am checking now. However, as far as I know, they opened my 2 vitamin containers (daily for 7 days compartments) and dumped them in my suitcase. They were stored securely in a mesh compartment at the side, with a rubber band to secure them. The rubber bands were removed and just dropped in the bag. Other items from my cosmetic bag were underneath my clothing. My finger nail polish had been opened and the lid NOT SECURED. Fortunately, it was inside a plastic bag and ruined only those things in the bag. Your airline has NEVER offered anything for the inconvenience you caused with this lost luggage. I was in Hawaii for three days with no luggage and they never even offered to buy me a toothbrush. Pretty SAD service, for one of the oldest airlines to offer unsuspecting travelers.