Date: Aug 30, 2010 Comments:
From: Betty Wilson, Hot Springs
Complaint categories: baggage; Other: Lost baggage was vandalized
Resolution attempted by: spoke to employee at airport/flight, Untied.com
Outcome: I just returned and have just started my complaint process.
Can be resolved by: personal letter reply, other
Our destination: LIT to SEA for a cruise.
This was my third flight on United and the THIRD time they lost my luggage.
This time I was with a party of SIX. Four of the party did not receive
their luggage. With no dress shop on the Norwegian, we had to wear the same
clothes until our luggage reached the ship in Ketchikan, days later. When I
received my luggage, it had been opened and vandalized. NOT BY TSA, as they
leave a message inside the bag. I had an itemized list, which I am checking
now. However, as far as I know, they opened my 2 vitamin containers (daily
for 7 days compartments) and dumped them in my suitcase. They were stored
securely in a mesh compartment at the side, with a rubber band to secure
them. The rubber bands were removed and just dropped in the bag. Other
items from my cosmetic bag were underneath my clothing. My finger nail
polish had been opened and the lid NOT SECURED. Fortunately, it was inside
a plastic bag and ruined only those things in the bag.
Your airline has NEVER offered anything for the inconvenience you caused
with this lost luggage. I was in Hawaii for three days with no luggage and
they never even offered to buy me a toothbrush. Pretty SAD service, for one
of the oldest airlines to offer unsuspecting travelers.