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AN EVIL ALLIANCE MEMBER
Letters Archive

Please note that the passenger stories contained here were selected manually for inclusion in these archives. Since the maintainer of this site has been unable to continue this effort, a new, browsable database has been made available, containing complaints received since October 1998. You may still browse through the older stories, below, but keep in mind that these have not been updated since March 1998.

Rudeness at United

  1. Can't find your seat? Get off the plane!
  2. Ask for service? You must be drink and disorderly
  3. Leave behind your 10-year old
  4. More Racism at United
  5. You need to wait your turn
  6. UAL counter agent 1, UAL passengers 0
  7. Be quiet, the crew are trying to rest
  8. Lied to, and Threatened With Arrest
  9. You want off? You must be drunk or disorderly!
  10. Staff first, then passengers at UA
  11. No apology from abusive purser
  12. Get off my plane!
  13. Injured and ignored
  14. I don't take orders from you ma'am
  15. $377 doesn't get you into the restroom
  16. United denies prejudice rather than address it
  17. What does it take to get a juice around here?
  18. How long can we make you wait?
  19. No lunch for you!
  20. Honeymoon delayed
  21. No apologies
  22. Form letter replies

Misinformation from United

  1. Truth is not a factor
  2. Nobody trusts United vouchers
  3. United lies about flight availability
  4. United gives in to threat but still loses the customer
  5. Lies about seat assignments
  6. United does "everything possible" to help
  7. Be glad they didn't empty your wallet
  8. United invalidates ticket without warning
  9. Enough of United
  10. Still more weather lies
  11. More equipment failure lies
  12. More weather lies, untruths, and surliness
  13. United's version of "heavy rain"
  14. No problem, you'll make the connection
  15. Yet another UAL customer disservice
  16. Paid for first class? Sorry, you fly coach.
  17. Booked in advance? Too bad!
  18. No bulkhead
  19. Chronic overbooking
  20. Bumped on Thanksgiving
  21. Reservation policy
Incompetence at United
  1. UA escort of unaccompanied minor forgets passport
  2. Another emergency landing due to fire
  3. Emergency Landing
  4. 3:00 am wakeup calls
  5. Safety first?
  6. Xmas Day Nightmare
  7. Only way to Boston is as a stowaway
  8. No notice of flight cancellation
  9. Bomb Threat Ignored
  10. So much for the ad campaign
  11. Deliberate Deception or Just Incompetent?
  12. Fatality on flight
  13. Yes, a new employee does need help!
  14. No spare pilots at JFK
  15. Unsafe piloting, oxygen, and thunderheads
  16. Three engine problems in 24 hours
  17. When will I get my United Airlines wet suit?
  18. Better bumped than boarded
  19. I'm not a slob, they drenched me twice
  20. Is safety worth $150 at United?
  21. Overbooking akin to Cattle Herding
  22. Seems United just isn't learning
  23. United cancels flight but waits 38 days to tell
  24. United charges helpful passengers
  25. Can't do it
  26. United loses expensive suit
  27. Duty free short-changing
  28. Employee ill will
  29. Tracking flight crews

Special needs mistreatment at United

  1. Repeated failure to provide wheelchair
  2. UA changing seats of disabled passenger
  3. Knee injury possibly due to FAA violation
  4. If you're injured, don't fly the unfriendly skies
  5. Mistreatment of passenger with polio
  6. "Unfortunate incident" Re: passenger with cerebral palsy
  7. Disabilities while traveling
  8. What the $20 for an unaccompanied minor buys you
  9. United's attitude toward hospitalized passengers
  10. United's Policy on Bumping Kids
  11. How to deprive your children of sleep for 36 hours
  12. Can United be trusted with your children?
  13. Mistreatment of passenger with lupus
  14. No means to assist a disabled passenger

Refund problems at United

  1. Flights cancelled and no refund
  2. Yet Another Double Billing
  3. Double Billing airline tickets
  4. How long do we have to wait for our refund?
  5. UA made me check my bag... now its gone
  6. E-ticket refused and now the refund problems
  7. UAL Won't Honor Electronic Ticket
  8. UAL will only issue refund when you're dead
  9. It will soon be a year
  10. Hello United... anyone home?
  11. United's "highly trained" agents don't make mistakes
  12. Overcharge on baggage
  13. Couple demands apology for lost dog
  14. Everyone makes mistakes. Fix them!
  15. Customer relations a joke
  16. You're on your own
  17. Mail now costs $125 per ticket
  18. United pretends they don't have your baggage claim
  19. United lost his baggage but will only pay half
  20. Follow the protocol but still no refund
  21. No refund if United cancels flight
  22. (In)voluntary separation from luggage

Premier Class comments

  1. "Dissatisfied customers obviously not that important"
  2. Executive Premier Non-Flyer
  3. "And that's not just talk"
  4. Nightmares Forever on United
  5. No more meal ticket
  6. Lies, rudeness, and incompetence for Premier Execs
  7. About the "New and Improved Mileage Plus Program"
  8. Executive Premier who's finally had it
  9. Premier status counts for little
  10. No reason to remain a 1K
  11. UAL pretends tickets are no good
  12. Preferential status? I think not!
  13. UA Won't Change Until Planes Fly Empty
  14. Triple infraction and no more United
  15. Overflowing toilets for Connoisseur class
  16. Give up your reserved seats
  17. United's attitude towards frequent customers
  18. Give up your reserved seats
  19. United is getting worse
  20. We don't have to be nice
  21. We don't do that, sir
  22. Decline in service
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