Have you suffered a bad experience with United Airlines? It might come as a small consolation to know that you're not alone. Since Untied.com started collecting complaints in October 1998, we've received approximately 12500 letters from people like you, who have been treated with disdain by UAL.

Before you submit, please read these complaint tips for some useful advice.

Note that posting your complaint here probably wouldn't solve your problems, but it will at least offer a forum for sharing your experiences with others, as well as the "customer relations" people at UAL. While it was our hope that this would embarass UAL into making amends and thus, restoring passenger confidence, it seems that was not to be.

The passenger postings have not been reviewed for accuracy. The site maintainer takes no responsibility for their contents but endeavours to remove gratuitous obscenities and entries lacking any informative content.

Note that there is often a one month delay before the database is updated to include recent postings). Any stories marked with a red asterisk (*) have been replied to by UAL. Unfortunately, you'll find very few asterisks... and only half of those individuals who have received replies from United were satisfied with the response.

Selected complaints prior to October 1998 are still available in our letters archive.