Customer disservice | Complaints

Replies received from United Airlines

At Untied.com, we try to be fair to the customer relations department at UAL. If you received a reply to your complaint from the airline, we'd like to know about it. Please take a moment to fill out the form below so that we may update our database.

Please do not use this form to tell us that you haven't received a reply. Regardless of how you submit your complaints to UAL, experience indicates that even if you're one of the lucky ones who does receive a reply, it could well take several months.

Please provide us with your identifying information so that we may locate your original letter.

Complaint ID #:
At present, your submission cannot be processed automatically without the complaint id number that you were originally assigned. If you do not remember this number, you can still submit the response through this form.

Your name:
E-mail:
City:
Telephone #:

How did UAL reply to your complaint?
form letter reply
personal reply letter
travel vouchers for discounts on future flights with United
refund or reimbursement, please specify amount:
other, please specify:

Who, at United, signed the letter?
Director of Customer Relations
Glenn Tilton, Chairman and Chief Executive Officer
Customer Relations or email from united@ual.com
Other, please specify:

Are you satisfied with this resolution? Yes No

If relevant, please provide us with a copy of the reply you received from UAL. If the letter is very long and was only received by hardcopy, a brief synopsis is fine.