Please provide us with some identifying information so that we may contact you, or help UAL reach you. Note that even if you requested anonymity, we cannot add your entry to the database without this information.

Your name:     
E-mail:              
City:                   
Telephone #:   

Please tell us what sort of problem you experienced and how you would like the matter resolved.
Complaint categories (select all that apply):
refund problem               baggage                  safety
unaccompanied minor   special needs         premier class disservice
mileage plus problem    in-flight seating      in-flight meals
employee rudeness       incompetence         misinformation
other, please specify:

How have you tried to resolve the problem?
spoke to a United Airlines employee at the airport/on the flight
made a complaint by telephone to United Airlines
wrote a letter to United Airlines
sent an e-mail to United Airlines
contacted the U.S. Department of Transportation
contacted the media or a consumer rights watchdog
using this form at Untied.com is the first thing I've tried

If you have the names of any UAL employees with whom you communicated and the dates of this communication, please enter it here. (Names only please; you can provide additional details in the next text box.)

You may enter any specific comments that will help describe and resolve the problem. Please try to be concise (the people reading your letters at United Airlines tend to have a very short attention span). Also, please do not enter your Mileage Plus number, as this information could be misused by others:

What, if any, was the outcome of your previous attempt(s) to resolve the problem?

Have you...?
threatened to take your business to another airline
threatened to sue if the matter is not resolved (see the suggestion regarding Small Claims action)
discussed the matter with a lawyer
filed a motion with small claims court
not yet made any threats or considered legal action

How would you like the problem resolved?
form letter reply from United Airlines
reply letter from United Airlines that directly addresses my complaint
travel vouchers for discounts on future flights with United
refund or reimbursement, please specify amount:
no reply required; I just wanted to vent
other, please specify:

Please provide us with specific information about your flight:
Date:             Choose date January February March April May June July August September October November December 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 2001 2002 2003 2004 2005 2006 2007 2008 2009
Flight #:      
From city:   
To city:         
Ticket #:       (13 digits)
Ticket cost: 

Please note that it may take one month before the complaints database is updated with recent posts; your submission will appear then.