This letter is in response to your Freedom of Information Act (FOIA)
request dated April 19, 2000, regarding a letter to United Airlines
Inc. (UAL) dated March 26, 2001, "vendor record audit." Enclosed
are the copies of releasable documents in our file relative to this
request. However, the information has been redacted, (e.g., the
names, telephone numbers, social security numbers and home addresses).
The information has been withheld from disclosure under Exemption
6 of the FOIA. Exemption 6 of the FOIA protects information that
pertains to an individual "the disclosure of which would constitute
a clearly unwarranted invasion of personal privacy." 5 U.S.C.
552(b)(6).
March 26, 2001
Certified-Return Receipt
Mr. D.K. Loo
Director, Quality Assurance
United Airlines, Inc.
San Francisco International Airport
San Francisco, CA 94128
Dear Mr. Loo:
On March 26, 2001, The San Francisco Certificate Management Office
(SFO-CMO) performed an audit of United Airlines Inc. (UAL) approved
contract vendors Mobile Aerospace, Tramco, and Timco. The audit
conducted was specific to overhaul maintenance records of UAL
aircraft from 1998 to present a sampling of various vendor aircraft
records were compared to UAL's electronic Aircraft Maintenance
Information System (AMIS) records in which disparities were noted.
Specifically, the disparities noted below are contrary to Federal
Aviation Regulations (FARS) 43.9 (b), 121.369 (c) (2) (3) and UAL's
Maintenance Operating Procedures Manual (MOP) Vol. 1 Bk. 1, 7-0-11-4
(1 ) (A), 2-0-3-1-1 (4) (A). a. UAL's AMIS ITMLBR, AMSITM, and
ITMAUD reports are not consistent with the vendor's original job
card documents. Reference sequence number 6882012 and Robbed Unit
Tag W9292S. Note: The name of the person performing the work is
not being inputted into the AMIS system as reflected in the work
card documents per PAR43.9 (b) and 121
Exemption #6 b. The following individuals, XXXXXXX and XXXXXXX have
been inputting records into AMIS without UAL required training;
Reference course number D990V004 titled Maintenance Planning
Analysts. Other examples of this nature exist. In order to obtain
compliance with the listed PARs and UAL's policies, please include
in UAL's MOP manual, procedures for the transcribing of the
Mechanic/Inspector name responsible for the work performed in the
discrepancy block of ITMLBR, AMSITM and ITMAUD data screens.
Additionally, please provide a detailed list of UAL Analyst/Planners
authorized to input data for contract vendors and their Training
and Qualifications (T.Q) records. Also, provide correspondence
showing authorization for use of electronic data storage for aircraft
records by UAL.
Please review these findings and provide the requested information
to the San Francisco Certificate Management Office (SFO-CMO) by
April 9, 2001. Should you have any questions regarding this matter,
contact Glenn Orfitelli at (650) 876-9013 ext 130 or Tony T:
Campbell, at ext 102.
Sincerely,
Tony T.Campbell
Fleet Program Manager,
San Francisco Certificate Management Office
