From united@ual.com Mon Apr 6 20:00:30 1998
Date: Mon, 6 Apr 1998 14:07:31 -0500
Subject: Tony Molinaro, UAL spokesman
To: jcooperstock@untied.com

Hi Jeremy,

Customer inquiries are managed by our Customer Relations Department and its team of people. As you know, letters can be mailed to United Airlines - Customer Relations, P.O. Box 66100, Chicago, IL 60666. The fax number is 1-847-700-2214, and our phone number is 1-847-700-6796. Customers can also contact us through our web site (www.ual.com).

Tony Molinaro is our media spokesperson for our Corporate Communications Department. As Manager of Media Relations he does not have the staff or the material resources to handle customer inquiries directly.

Barb