This site exists only because of the airline's outright hostility toward its passengers and many of its employees.
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From united@ual.com Mon Apr 6 20:00:30 1998
Date: Mon, 6 Apr 1998 14:07:31 -0500
Subject: Tony Molinaro, UAL spokesman
To: jcooperstock@untied.com
Hi Jeremy,
Customer inquiries are managed by our Customer Relations Department and
its team of people. As you know, letters can be mailed to United
Airlines - Customer Relations, P.O. Box 66100, Chicago, IL 60666. The
fax number is 1-847-700-2214, and our phone number is 1-847-700-6796.
Customers can also contact us through our web site (www.ual.com).
Tony Molinaro is our media spokesperson for our Corporate
Communications Department. As Manager of Media Relations he does not
have the staff or the material resources to handle customer inquiries directly.
Barb