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An e-mail reply
In early January, I received two almost identical e-mail messages from Diana Gianfortune of United's customer relations. For completeness, I am including both versions of the e-mail here.
Date: Wed, 8 Jan 1997 9:14:32 -0600
Mr. Greenwald asked me to thank you for your November 11 letter. We
regret the delay in response, and we're sorry to learn you did not
receive our September 20 letter to you. We are sending you a copy of
the letter via U./J. under separte [sic] cover along with our Legal
Department. In the meantime, your patience is appreciated.
Mr. Greenwald asked me to thank you for your November 11 letter. We're
sorry for the delay in response and regret you didn't receive our
September 20 letter to you. We are sending the letter via U.S. Mail
once again. In the meantime, we hope to have your patience.
Diana Gianfortune - Customer Relations
Near the end of January, a letter sent to my former Canadian address was
forwarded to my father, who relayed some of the contents to me. Since
I had supplied United with my mailing address in Japan on
at least two occasions since September 1996, and Ms. Gianfortune
addressed her e-mail to Japan, I cannot understand why
she still would not mail the physical letter to my correct
address, despite my request that she do so.
Last modification Friday, 20-Jul-2007 14:43:02 PDT Copyright © 2007 Jeremy Cooperstock. All Rights Reserved. |
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