United wins "worst airline" three years running!
For each of 2011, 2012, and 2013, the U.S. Department of Transportation received more complaints against United Airlines than any other U.S. airline (data from the Air Travel Consumer Reports, formerly here). For the first three quarters of 2014, United's "customer service" is getting worse: the DoT registered 2.94 complaints against United per 100,000 enplanements, versus 2.30 for the same period in 2013.
Making matters still worse, Untied.com receives (and posts) more complaints against United Airlines than does the U.S. Department of Transportation -- over 27,000 complaints to date.
Does it come as any surprise that United is focused more on suing Untied.com rather than improving its customer service?
Number of passenger complaints against United received by our site per month (large peak as United and Continental merged)
Select a month and year to view the complaints in our database.