United wins "worst airline" three years running!
For each of 2011, 2012, and 2013, the U.S. Department of Transportation received more complaints (per passenger) against United Airlines than any other U.S. airline (data from the Air Travel Consumer Reports, formerly here). United is solidly on track for a repeat performance in 2014: for the first three quarters of the year, United's "customer service" is getting worse: the DoT registered 2.94 complaints against United per 100,000 enplanements, versus 2.30 for the same period in 2013.
Does it come as any surprise that United is focused more on suing Untied.com rather than improving its customer service?
Select a month and year to view the complaints in our database.
Number of passenger complaints against United received by our site per month (large peak as United and Continental merged)