United Airlines' Complaints Record on Untied.com: 32,000 complaints and counting
United remains "worst major U.S. airline"!
Whether you look at the statistics starting from 2011, 2012, 2013, or 2014, United Airlines has been the cause of more complaints (per passenger) than any major U.S. airline, according to data collected by the U.S. Department of Transportation and published in its Air Travel Consumer Reports, formerly here). The comparison list includes Southwest, Alaska, Delta, Skywest, Jetblue, Expressjet, Envoy, and American. In the smaller budget carrier category, Frontier actually performs worse.
Similarly, the independent Airline Quality Rating study continues to rank United with the lowest score (that is, the "worst"), as reported in US News as "America's Meanest Airline".
Does it come as any surprise that United is focused more on suing Untied.com rather than improving its customer service?
Select a month and year to view the complaints in our database.
Number of passenger complaints against United received by Untied.com (large peak as United and Continental merged).