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United wins "worst airline" three years running!

For each of 2011, 2012, and 2013, the U.S. Department of Transportation received more complaints against United Airlines than any other U.S. airline (data from the Air Travel Consumer Reports, formerly here). And so far, for 2014, under Jeff Smisek's brilliant leadership, United remains in the bottom slot, while losing over half a billion dollars in the first four months alone.

Making matters worse, Untied.com receives (and posts) more complaints against United Airlines than does the U.S. Department of Transportation, over 26,000 complaints to date. Does it come as any surprise that United is focused more on suing Untied.com rather than improving their customer service?


Number of passenger complaints against United received by our site per month (large peak as United and Continental merged)

Select a month and year to view the complaints in our database.